How to Use Employer Benefits Services

Request Access

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View Tutorial for Electronic CorrespondencePDF

How do I request access to Employer Benefits Services?

  • Create a TWC Internet User ID or logon with your existing TWC Internet User ID.
  • Enter the employer's TWC tax account number for the account you wish to view.
  • To request access to more than one account number, select the Request Employer Access link from the My Home page and enter the additional account number(s).

Do I need more than one TWC Internet User ID if I represent more than one employer?

No. You can use the same TWC Internet User ID for all your employer unemployment benefits accounts. Each employer’s account is managed separately, so you must have the appropriate permissions established for each account.

Why is my access request in Pending status?

An account administrator for the employer must approve your access request and grant the appropriate permissions.

How do I remove my access to an employer's unemployment benefits account?

  • Select the My Employer's link from the My Home page.
  • Then select the Remove link to permanently remove your access for the chosen employer account.

 

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Permissions

What functions can I perform?

Depending on the permissions granted to you by the account administrator, you may be able to view electronic correspondence from the Unemployment Benefits Department and manage user permissions.

How do I get my permissions changed?

Contact the employer's account administrator to get your permissions changed.

 

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Account Administration

What is an account administrator?

The administrator for an Employer Benefits Services account is an owner, partner, officer, or other designated representative. The first person to register for Employer Benefits Services automatically becomes the account administrator. The account administrator is responsible for approving or denying access to any additional users. The administrator also assigns permissions to those additional users, including designating whether the new user can administer the account.

Can there be multiple account administrators?

Yes. There can be more than one administrator for an employer's unemployment account; in fact, TWC recommends that each account have at least two administrators. With multiple account administrators, employers avoid having to contact TWC for help, should the sole account administrator leave employment.

How do I become an account administrator?

The first person to register for Employer Benefits Services automatically becomes the account administrator, after providing information that verifies their identity. If an account administrator already exists, each subsequent user will logon and request access to the account. The existing account administrator will approve or deny the request and, if approved, grant the appropriate permission level.

How does an account administrator review a request for account access?

TWC sends an e-mail to the account administrator each time a new user requests access.  The account administrator will logon to the Employer Benefits Services system, select the User Admin tab, and select the Applicant List link to  view the applicant's profile. The administrator can then approve or deny the request, and, if approved, grant the appropriate permission level.

How does an account administrator view or update a user's permissions?

The account administrator will logon to the Employer Benefits Services system, select the User Admin tab, and select the User List link to view the user's profile. If necessary, the administrator can change the user's permissions.

How does an account administrator remove a user's access?

The account administrator will logon to the Employer Benefits Services system, select the User Admin tab, and select the User List link to view the user's profile. The administrator will then select the Remove from Group link.

I am the account administrator for Employer Benefits Services but I do not want to receive e-mail notifications each time new electronic correspondence is delivered to the online inbox. How do I change my permissions?  

The account administrator will logon to Employer Benefits Services, select the User Admin tab, select the User List link, and select the View Profile link to view the user's profile.  Select the Edit Permissions link to edit a user's access to Electronic Correspondence.

To remove access to Electronic Correspondence, uncheck the box next to "Electronic Correspondence."  The user will no longer receive e-mail notifications when new mail is delivered to the Correspondence Inbox and will not be able to view the online inbox. To restore access, make sure the Electronic Correspondence permission box is checked.


 

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